Follow us on Twitter!
Blog Header Logo
DG&A's Transportation Consulting Blog
Subscribe to this list via RSS Blog posts tagged in Tracy Matura

How to Improve the Hiring Process

Posted by on in General

Last weekend I was struck by an interview on leadership lessons in The New York Times.  It appeared in the “Corner Office” column of the Sunday Business section.  The interview was conducted with Tracy Matura, general manager of the Smart car division of Mercedes-Benz USA.  During the interview, Tracy was asked a question about what she asks prospective candidates whom she is seeking to hire.  Here is what she said.

“Tell me who your favorite boss was and why, and tell me who your least-favorite boss was and why.” Tracy commented that this gives you a sense of what leadership style works best for this individual.  “I would also then ask them about a time they took a risk and failed.  I have never hired people who have told me they’ve never failed.  You don’t learn if you don’t fail.” 

The interviewer then challenged her on the issue of whether anyone ever admits that they have never failed.  Tracy responded by saying that people might say, “You know, I don’t think I’ve ever really had a complete failure.  Really.  I don’t even ask the question in terms of just business.  Everybody has had some failure in their life.”

This led the interviewer to try to understand the underlying rationale for the question.  This was her response.  “Here’s what I want:  My leadership style is to be transparent and authentic, so if you’re going to tell me you’ve never failed, then it makes me wonder if you always hide your failures.  I don’t like that - - surprises are bad for everybody.  I can’t fix or try to fix something I don’t know about.  Some people have that fear factor if they admit to failure, as if they say to themselves, “If I say I failed, she’s going  to think I’m a loser and not hire me.  Quite the opposite.”

While Ms. Matura’s comments reflect what she is looking for in a prospective employee, the person being interviewed has an obligation to try to determine the management style of the prospective boss.  In order to make this assessment, the interviewee needs to ask a similar set of questions.  “Tell me about the employees you hire with whom you have had the most successful relationship and why, and tell me about the employees you hired that were the least successful and why.  How would you describe your leadership style?  Please share with me some of your teams’ successes and failures.  How do you describe your goal-setting process, how do you measure results, how do you communicate those results and what is the performance review process?  Also, please describe the work environment that you try to create.”

Hits: 21803
Continue reading 0 Comments

Most Recent Posts


Tag Cloud

Canadian freight market e-commerce freight audit 2014 freight forecast home delivery CSA transportation newspaper Software Advice Regina President Obama dimensional pricing Donald Trump Grocery Infrastructure Dedicated Trucking dynamic pricing Freight Rates freight cost savings Dedicated Contract Carriage freight transportation CSX last mile delivery Blogging online shopping Rail Transportation service broker security Social Media financial management Training New Hires CP Rail employee termination LTL CN Rail Training cheap oil shipper-carrier collaboration network optimization Distribution Freight Shuttle System Consulting Derek Singleton Freight Crude Oil by Rail 2013 Economic Forecast freight transportation conference risk management FuelQuest Spanx US Manufacturing Business Transformation Strategy energy efficiency Emergent Strategy transportation news Map-21 Trump Transcom Fleet Leasing Business skills transportation audit Muhammad Ali Crisis management Twitter Transloading Politics rail safety Management Right Shoring driver shortages Sales shipping Carriers US Auto Sales Rate per Mile future of freight industry Microsoft customer engagement 2012 Transportation Business Strategies. Jugaad 3PLTL Horizontal Supply Chain Collaboration Inbound Transportation Freight Carriers Association of Canada US Election 3PL $75000 bond Climate Change Adrian Gonzalez professional drivers LinkedIn Leadership MBA TransForce Canada Tracy Matura ProMiles solutions provider Entrepreneur Doug Davis Retail transportation intermodal Freight Matching Stephen Harper Trade Vision US Economy capacity shortage buying trucking companies Packaging David Tuttle Scott Monty USA Truck Life Lessons TMS Schneider Logistics supply chain management automation Success routing guide Truckload Yield Improvement Omni Channel 2014 freight volumes Celadon CSA scores hiring process Harper Davos speech Whole Foods KCS FMS broker bonds Retail CRM Conway freight payment freight audit Search engine optimization NS freight forwarders Bobby Harris pipelines freight bid LCV's Freight Recession Finance and Transportation Accessorial Charges Social Media in Transportation mentoring FMCSA Canadian truckers CN BlueGrace Logistics the future of transportation University of Tennessee small business tanker cars 2015 Economic Forecast Load Boards Canada's global strategy shipping wine Freight contracts Driver Shortage Career Advice trucking company acquisitions 360ideaspace Transport Capital Partners (TCP) Deferred Packaging Associates Canadian economy Canadian Transportation & Logistics MPG 2014 economic forecast marketing trade Education driverless consumer centric Shipper Freight Management Business Strategy autonomous vehicles selling trucking companies Doug Nix Railway Association of Canada Wal-Mart Success failure entrepreneur carrier conference Global experience Load broker business start-up New York Times Loblaw freight payment Dan Goodwill Transportation shipper-carrier contracts peak season UP Toronto Fire Phone ShipMax freight rate increases JB Hunt NMFC Cleveland Cavaliers economy Driving for Profit Trucking Otto coaching Ferromex BNSF TMP Worldwide FCA Canada U.S. trade Sales Training derailments natural disasters IANA economic forecasts for 2012 Surety bond fuel surcharge Transportation Buying Trends Survey Global Transportation Hub Broker home delibery Job satisfaction CITA Shipper Pulse Survey Comey NCC Sales Management Amazon Transplace freight costs NAFTA FCPC driver Werner bulk shipping freight transportation in 2011 Rotman School of Business Failure Swift Reshoring freight RFP shipper-carrier roundtable APL Masters in Logistics Hudsons Bay Company truck drivers freight agreements capacity shortages Freight Capacity US Housing Market Facebook EBOR Outsourcing Sales Colilers International RFP freight broker drones Keystone Pipeline Warehousing truck driver Canada-U.S. trade agreement YRC robotics

Blog Archives