Follow us on Twitter!
Blog Header Logo
DG&A's Transportation Consulting Blog
Subscribe to this list via RSS Blog posts tagged in New York Times

How to Improve the Hiring Process

Posted by on in General

Last weekend I was struck by an interview on leadership lessons in The New York Times.  It appeared in the “Corner Office” column of the Sunday Business section.  The interview was conducted with Tracy Matura, general manager of the Smart car division of Mercedes-Benz USA.  During the interview, Tracy was asked a question about what she asks prospective candidates whom she is seeking to hire.  Here is what she said.

“Tell me who your favorite boss was and why, and tell me who your least-favorite boss was and why.” Tracy commented that this gives you a sense of what leadership style works best for this individual.  “I would also then ask them about a time they took a risk and failed.  I have never hired people who have told me they’ve never failed.  You don’t learn if you don’t fail.” 

The interviewer then challenged her on the issue of whether anyone ever admits that they have never failed.  Tracy responded by saying that people might say, “You know, I don’t think I’ve ever really had a complete failure.  Really.  I don’t even ask the question in terms of just business.  Everybody has had some failure in their life.”

This led the interviewer to try to understand the underlying rationale for the question.  This was her response.  “Here’s what I want:  My leadership style is to be transparent and authentic, so if you’re going to tell me you’ve never failed, then it makes me wonder if you always hide your failures.  I don’t like that - - surprises are bad for everybody.  I can’t fix or try to fix something I don’t know about.  Some people have that fear factor if they admit to failure, as if they say to themselves, “If I say I failed, she’s going  to think I’m a loser and not hire me.  Quite the opposite.”

While Ms. Matura’s comments reflect what she is looking for in a prospective employee, the person being interviewed has an obligation to try to determine the management style of the prospective boss.  In order to make this assessment, the interviewee needs to ask a similar set of questions.  “Tell me about the employees you hire with whom you have had the most successful relationship and why, and tell me about the employees you hired that were the least successful and why.  How would you describe your leadership style?  Please share with me some of your teams’ successes and failures.  How do you describe your goal-setting process, how do you measure results, how do you communicate those results and what is the performance review process?  Also, please describe the work environment that you try to create.”

Hits: 21803
Continue reading 0 Comments

Most Recent Posts


Tag Cloud

$75000 bond Sales Management IANA Schneider Logistics TransForce US Auto Sales Crisis management consumer centric professional drivers 2014 freight volumes driverless TMP Worldwide Blogging Shipper Load Boards Canadian economy trucking company acquisitions shipper-carrier collaboration Freight 2014 freight forecast Amazon future of freight industry Distribution Twitter LCV's Sales Training Freight Management rail safety BNSF Search engine optimization employee termination Toronto President Obama Muhammad Ali Accessorial Charges marketing network optimization broker security shipper-carrier roundtable Colilers International CSX Loblaw online shopping Crude Oil by Rail Surety bond Harper Davos speech truck driver financial management Doug Davis Freight Carriers Association of Canada JB Hunt LinkedIn fuel surcharge 2015 Economic Forecast driver NCC Whole Foods Rail Canadian truckers NMFC Bobby Harris US Manufacturing Canada-U.S. trade agreement YRC Canadian Transportation & Logistics CITA Shipper Pulse Survey Scott Monty Finance and Transportation Ferromex Grocery New York Times Rate per Mile last mile delivery Packaging Business skills Transportation service buying trucking companies RFP home delibery Entrepreneur Keystone Pipeline energy efficiency 360ideaspace Canada's global strategy Consulting Transplace Conway Fire Phone NS economy MBA CSA scores capacity shortages Business Strategy Freight Shuttle System Driving for Profit freight rate increases US Housing Market risk management transportation audit freight payment LTL freight broker USA Truck Deferred Packaging Horizontal Supply Chain Collaboration US Election 2014 economic forecast intermodal freight bid Career Advice Hudsons Bay Company freight cost savings FuelQuest selling trucking companies Omni Channel freight transportation shipping wine Global experience Business Transformation Strategy Infrastructure derailments freight agreements Map-21 3PLTL mentoring BlueGrace Logistics Leadership Facebook Management Truckload Transcom Fleet Leasing UP Comey Politics ShipMax Railway Association of Canada Wal-Mart Dedicated Contract Carriage Regina Canadian freight market drones home delivery robotics NAFTA capacity shortage Trucking Training New Hires freight audit freight payment freight audit freight transportation conference Microsoft 2013 Economic Forecast Celadon Driver Shortage CRM Transportation Otto Associates ProMiles Sales Carriers EBOR Adrian Gonzalez Broker freight transportation in 2011 Canada Freight Recession pipelines CP Rail Freight Rates hiring process transportation news Software Advice shipper-carrier contracts economic forecasts for 2012 Global Transportation Hub dimensional pricing Education Climate Change transportation newspaper Inbound Transportation Freight contracts University of Tennessee natural disasters Dedicated Trucking broker bonds CSA David Tuttle Freight Matching trade driver shortages Emergent Strategy solutions provider FMS Werner Warehousing Success failure entrepreneur Tracy Matura Masters in Logistics MPG Canada U.S. trade routing guide Social Media in Transportation business start-up Transloading Success coaching Doug Nix automation TMS shipping Training APL the future of transportation Derek Singleton 3PL cheap oil dynamic pricing Outsourcing Sales CN customer engagement Failure Load broker FCPC Life Lessons CN Rail Transportation Buying Trends Survey US Economy Swift truck drivers Retail transportation freight RFP bulk shipping Freight Capacity peak season Stephen Harper Trade Vision Cleveland Cavaliers Trump Reshoring Transport Capital Partners (TCP) Dan Goodwill FMCSA 2012 Transportation Business Strategies. Jugaad Spanx carrier conference KCS Yield Improvement freight costs autonomous vehicles small business Retail FCA tanker cars freight forwarders e-commerce Donald Trump Rotman School of Business Right Shoring supply chain management Job satisfaction Social Media

Blog Archives